[RCU] Message date is blank

[Andrew K. Mitchell]

Hello,

Thank you for your advice.  You gave us four things to try.  Unfortunately none of the four successfully resolved our issue.  The header of the date field is visible, but no date is shown.  For simplicity I will address each of the four individually.

1) Tried other skins in roundcube?
Yes we have tried classic, larry, and elastic.  Larry and classic have a place for the date but the date is blank.


2) Looked at raw email headers, confirmed there is a Date: header?

Yes, an output of a message header is below.

Return-path: <jonathan.owens at voipster.org>
Envelope-to: test at americanappraisers.net
Delivery-date: Thu, 14 Oct 2021 14:25:44 -0400
Received: from mx1.voipster.org ([192.40.140.7])
	by hcp.as32030.net with esmtps  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
	(Exim 4.93)
	(envelope-from <jonathan.owens at voipster.org>)
	id 1mb5QE-00022a-8O
	for test at americanappraisers.net; Thu, 14 Oct 2021 14:25:44 -0400
Received: from mx1.voipster.org (localhost [IPv6:::1])
	by mx1.voipster.org (Postfix) with ESMTPS id 78CD1140056
	for <test at americanappraisers.net>; Thu, 14 Oct 2021 14:25:36 -0400 (EDT)
Received: from localhost (localhost [IPv6:::1])
	by mx1.voipster.org (Postfix) with ESMTP id 10BFA140055
	for <test at americanappraisers.net>; Thu, 14 Oct 2021 14:25:36 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.10.3 mx1.voipster.org 10BFA140055
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=voipster.org;
	s=AF861060-7096-11E7-A4EB-C0C20430CD90; t=1634235936;
	bh=eFevHDBk/PBz7/AQEaL87F6rVKiJvB7tuSdIAvf39k4=;
	h=MIME-Version:Date:From:Message-ID:To;
	b=n/QSBU5PPRBtfisjYVPjfndl0511oezYwsQ4VELptSUirp8MoRSeG2AIFWcMrVgvA
	 Sd1fW9aGqF0eqzVMvdrtpyve9ypHwCRSELNbgKIIZGfi2vo4smh6IvrYQdHoZUJ4ZY
	 0SkJecpMUKewWSjfRqvuAz68wpQnmBkI36uc8dP7BjWoPovlQqpd3AkoQArkjFTe8s
	 2g5ED3n1JQr1kyoQDLprH2Rx44dpA/eUPGSGTpD8nRiP1Zi+kkg3QoDZqWbejpSkMx
	 gNlnXOKl8bORul5RFe6k/lGFp3eb8afL7UNi9vIDJvtJ6SvArKBSPxyDBdwC1k0to1
	 6yJe7wy/XI7ww==
X-Virus-Scanned: amavisd-new at mx1.voipster.org
Received: from mx1.voipster.org ([IPv6:::1])
	by localhost (mx1.voipster.org [IPv6:::1]) (amavisd-new, port 10026)
	with ESMTP id tqCTVCTF18dV for <test at americanappraisers.net>;
	Thu, 14 Oct 2021 14:25:35 -0400 (EDT)
Received: from localhost (45-45-168-4.ipv4.sdf.as32030.net [45.45.168.4])
	by mx1.voipster.org (Postfix) with ESMTPSA id 5B577140032
	for <test at americanappraisers.net>; Thu, 14 Oct 2021 14:25:35 -0400 (EDT)
MIME-Version: 1.0
Date: Thu, 14 Oct 2021 14:25:33 -0400
From: Jonathan Owens <jonathan.owens at voipster.org>
Subject: Test
Thread-Topic: Test
Message-ID: <70C06640-8FE7-3944-A03D-56C1AA55036A at hxcore.ol>
To: <test at americanappraisers.net>
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="utf-8"
X-Spam-Score: 7
X-Spam-Bar: /
X-Spam-Report: Spam detection software, running on the system "hcp.as32030.net",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 the administrator of that system for details.



3) In roundcube config.inc.php file, check $config['list_cols'] has
"date" listed in the array?

When I do a search for the list_cols array, below is the output that is returned;

[root at hcp config]# grep list_cols defaults.inc.php
$config['list_cols'] = array('subject', 'status', 'fromto', 'date', 'size', 'flag', 'attachment');

As you can see, date is listed as an element in the array.



4) Or confirmed the default (defaults.inc.php) has "date" and isn't
being over written?

Below is the output of ls -al /usr/share/roundcubemail/config.

[root at hcp config]# ls -al /usr/share/roundcubemail/config
total 76
drwxr-xr-x  2 root root   117 Oct 14 15:10 .
drwxr-xr-x 13 root root  4096 Sep 16 08:00 ..
-rw-r--r--  1 root root  3986 Oct 14 15:10 config.inc.php
-rw-r--r--  1 root root  3941 Sep 16 08:23 config.inc.php.save
-rw-r--r--  1 root root 55838 Feb  8  2021 defaults.inc.php
-rw-r--r--  1 root root   164 Feb  8  2021 .htaccess
-rw-r--r--  1 root root  2815 Feb  8  2021 mimetypes.php
[root at hcp config]# 


I don't see anywhere in any of those files where date is being overwritten.  If that's not what you mean could you explain further?

I thank everyone for the advice already given and I am grateful for any additional advice anyone can give.  I do need to find a resolution for this issue.  Thank you


Respectfully,

Andrew K. Mitchell, MSISPM
President & Senior Network Engineer
Global Network Operations
VoIPster Communications
US Toll-Free: +1.844-991-VoIP (8647) x2221
International: +1.502-991-VoIP (8647) x2221
US & International Fax: +1.502-379-4303

LPI ID: LPI000070651