Help
Hi,
We have a problem with the email platform RoundCube. Message to a certain server (@cgocable.ca) are not going through generating an error message in return to our InBound box.
We are reported to tha Abusix platform "https://app.abusix.com/lookup-and-delist?q=68.168.124.162", wich is monitering the traffic through to "@cgocable.ca".
Why is this happening? How do we get rid of that error.
Here is a copy of one of the many messages we received:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
yvan.jalbert@cgocable.ca host mx3.cgocable.ca [129.158.33.68] SMTP error from remote mail server after initial connection: 550 5.7.1 [C16] RBL Restriction: See https://lookup.abusix.com/search?q=68.168.124.162
Reporting-MTA: dns; srv12.swhc.ca
Action: failed Final-Recipient: rfc822;yvan.jalbert@cgocable.ca Status: 5.0.0 Remote-MTA: dns; mx3.cgocable.ca Diagnostic-Code: smtp; 550 5.7.1 [C16] RBL Restriction: See https://lookup.abusix.com/search?q=68.168.124.162
Return-path: info@smpm.org Received: from [::1] (port=45876 helo=srv12.swhc.ca) by srv12.swhc.ca with esmtpa (Exim 4.98.2) (envelope-from info@smpm.org) id 1vIXWm-0000000Dw27-3Ud4; Mon, 10 Nov 2025 14:26:12 -0500 MIME-Version: 1.0 Date: Mon, 10 Nov 2025 14:26:12 -0500 From: SMPM info@smpm.org To: info@amimoucheur.com Subject: =?UTF-8?Q?Salon_de_p=C3=AAche_=C3=A0_la_mouche_2025_-_Paiement_d?= =?UTF-8?Q?e_L=27ami_du_moucheur_-_Facture_=23_2025-013?= User-Agent: Roundcube Webmail/1.6.11 Message-ID: 48274988b9512a56bd5a0e5864741ac6@smpm.org X-Sender: info@smpm.org Organization: =?UTF-8?Q?Soci=C3=A9t=C3=A9_Mauricienne_des_p=C3=AAcheurs_?= =?UTF-8?Q?=C3=A0_la_mouche?= Disposition-Notification-To: SMPM info@smpm.org Content-Type: multipart/mixed; boundary="=_1da6ea91ba58e8f8f9e435fbc2434174" X-Exim-DSN-Information: Due to administrative limits only headers are returned
Thank you in advance for your help,
Sincerely, Denis Lamy Trois-Rivieres, Qc