On Feb 5, 2008 6:31 PM, chasd chasd@silveroaks.com wrote:
I call those drive-by bug reports.
I'd welcome drive-by patches. ;-)
Good one, made me smile today.
But only to a certain extend. We also get the "I can't send email"-stuff which in 99.99999% of all cases is config related. But I guess there are various things how we can improve that etc..
Shoot me a top three issues that aren't bugs that you run across.
PHP memory limit reached. ( Which actually may be a bug in some cases )
Rarely ever. It's more along the lines of - I have a huge attachment and it doesn't display. Then the settings is too ristrictive. I guess it's something to fine-tune (though I don't like the "tuning"-term a lot because it sounds like you are constantly on the edge and just avoid falling over by adjusting a setting).
Database misconfigured
+1 ;-)
???
"I updated and I can't send email anymore" ;-) "I see no folders" (misconfigured "root"). "I have POP3, RoundCube doesn't work" "I can send no emails from [outlook] (insert any other)"
Hang out on IRC (#roundcube@freenode). There are plenty more. Etc..
I know people are consumers, not used to "producing" at all. That has to change though. I am faced with consumer mentality in my day jobs and that is fine but if you are using opensource you have to be aware of what that means. Unfortunately also bugs along with providing /good/ bug reports.
I try to confirm them too. I am trying to check Trac's timeline every day and work through issues. It obviously doesn't work always like that, but generally that's what I try. And when I say, "I", I really mean "we". I know are doing the same.
Fabulous.
OK, what about RFE's though ?
Could have a trac ticket, I suppose. There is nothing wrong with it. But currently it doesn't always work like that.
That's what I would like to see, is some responses here on how to best handle RFEs. I think there seems to be an extablished "workflow" for bugs, it is more a matter of getting users to push feedback into what is established. With RFEs it doesn't seem like a similar "workflow" exists. Maybe one doesn't need to exist, I don't know. However, I subscribe to the users mail list and there are some drive-by RFEs there. If I had a page or procedure to point them to . . .
Set one up, it's a wiki. We can revise it and when done you put it out!
Till _______________________________________________ List info: http://lists.roundcube.net/dev/