You may not need to after all. Someone proposed a workaround that actually works! But if you wanted to you can call Microsoft and open a formal support ticket like I did. I suppose the more complaints they get, the better.


Joel Clermont
joel@orionweb.net
262-377-9930




On Sep 23, 2007, at 5:37 PM, Martin Kealey wrote:

We have 10^N (N>5) customers depending on RoundCube, so this is a real issue for us.

Where do we sign up to complain?

-Martin
-- 
Martin D Kealey, ihüg engineering

-----Original Message-----
From: Joel Clermont [mailto:joel@orionweb.net] 
Sent: Sunday, September 23, 2007 12:45 AM
To: Michael Büker
Cc: dev@lists.roundcube.net
Subject: Re: [RCD] control-click bug in IE7

I had a long talk with this support rep on the phone the 
other day. He said that a number of people (though he 
wouldn't tell me how many) have filed a bug notice on this 
very issue. Internally, the bug is graded as "fix in next 
release", which means IE 8. That is probably at least 3 years 
off, and likely longer. He said that no one has yet opened a 
formal support ticket on this issue. We are the first. It's a 
shame we have to play their game, but the only way to get 
your bug's priority bumped is to make a business impact case. 
Then again, there is no guarantee that they will escalate the 
bug even with this document. And even if they do escalate it, 
the best case time frame for a generally deployed fix is 3 - 
6 months. Despite this, I think it is still worth submitting 
the document and getting the process started.

In the meantime, I wanted to propose an alternate solution. 
As I understand it, making the subject text an <A> tag was to 
accommodate a small subset of users. Could we possibly create 
a new setting in the personal settings area where the 
individual user could toggle whether they want this as an <A> 
tag or not? Ideally, the server admin could set a default 
value and then let users override it. I think this might be 
the best short term solution until MS fixes the real bug, if 
they ever do.

What does everyone think? Also, could someone take a few 
minutes and explain to me again the full reason for the <A> 
tag with a real href? Was it just accessibility reasons?

Joel Clermont
joel@orionweb.net <mailto:joel@orionweb.net> 
262-377-9930




On Sep 22, 2007, at 5:50 AM, Michael Büker wrote:


On Friday 21 September 2007, Joel Clermont wrote:

If these workarounds do not work for you, we 
can request a hotfix
from the product team.  Keep in mind that there 
is always a chance
that the hotfix request can be rejected.  If 
you diecide to pursue
this route, I would need to have a Business 
Impact statement from you
addressing the following questions.  Once I 
have the Business Impact
Statement, I can file a formal hotfix request 
to the product team:

<we'll only fix this if you are important enough>


I can't believe this! You've proven to them it's a 
nonstandard behaviour, it 
breaks actions that are expected, they even admitted 
it's a _bug_, and they 
tell you to get down on your knees and beg so they 
_might_ fix it, but only 
if they deem you important enough, _and_ there's enough 
money involved!

How much would I like to put a fat notice on the 
roundcube homepage 
saying "IE7 broken!", we don't support it period.

What a bunch of arrogant, superbureaocratic, incapable assholes!

Sorry, I had to let this steam off ;)

~Mik

-- 
Heisenberg gets stopped by a cop for speeding.
"Do you have any idea how fast you were going?", asks the cop.
"No. But I know exactly where I am!"
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