I would say that for one, the "About" box found above the big roundcube logo at the top left corner on any vanilla install of roundcube easily fools any non-tech-savvy person into thinking that roundcube is a mail service.
This "About" box contains a big welcoming greeting from the roundcube dev team and how great this software is. It's like saying this service is the best and invite anyone but admins and devs to look for support from the roundcube dev team.
Most users do not have a clue what open source means or the difference between software/services or how the mail system works. I'm not even sure all the admins who install roundcube always know what they are doing. For most people the "Internet" is still just that old IE or globe icon found on their desktop...
A better approach would be to stop these users in their tracks by including something like the instructive warning box found on http://roundcube.net/support.
It's should also be possible to easily include and configure a custom support message and email in the "About" box. By default this email could point to something like support@<user_login_domain>.
Maybe this custom support address and message should be a mandatory configuration option before roundcube even starts. Or at least make it pretty obvious for anyone looking at that About box that there is no support option configured yet.
/Daniel
On 2013-03-11 13:35, Thomas Bruederli wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin niladam@gmail.com wrote:
Maybe it should be specified better on the website ?
We already have a box on our support page: http://roundcube.net/support But we're open for suggestions how to make this more clear for non-tech-savvy people.
~Thomas
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
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-- Cu drag, madalin http://madalin.eu
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