Thanks for all the suggestions on this! (none)
It appears that the spell check was the issue. Can code be added in the future that allows mail to go ahead on if the spell check db is unavailable for some reason? This specific user had turned on all 4 spell check options on the compose screen. Around 1400 PDT yesterday when the spell check DB came back to life, so did the outgoing mail.
So, 2 things. Spell checker shouldn't totally block mail, and spell check failure should be logged someplace.
Thanks for Roundcube!
Dave
From: users-bounces@lists.roundcube.net [mailto:users-bounces@lists.roundcube.net] On Behalf Of Dave Overton Sent: Friday, October 09, 2015 11:10 AM To: 'Roundcube Users mailing list' Subject: [RCU] Just one user can't send email via Roundcube.
I have been looking at this all morning, and its driving me nuts. Perhaps you all can see something I am missing.
roundcube 1.1.3 (same with 1.1.2)
One user I am aware of, of some 700 registered, has this issue. I hope someone has some suggestions. He can't send mail. At all.
I enabled all the logs, userlogins shows him connecting, imap shows him fetching mail, session shows his session, sql shows the address book lookups, errors shows nothing, and when I hit send, there is no data being put in smtp or sendmail. The "sending mail" spins until it times out at 90 seconds, then the message just sits there. None of the logs reflect anything, php error log doesn't add a line at all. Apache error log shows this:
[Fri Oct 09 11:00:29 2015] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: read data timeout in 91 seconds, referer: http://www.syix.info/roundcube/?_task=mail http://www.syix.info/roundcube/?_task=mail&_action=compose&_id=133999306256 1800597488 &_action=compose&_id=1339993062561800597488d
[Fri Oct 09 11:00:29 2015] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: index.php, referer: http://www.syix.info/roundcube/?_task=mail http://www.syix.info/roundcube/?_task=mail&_action=compose&_id=133999306256 1800597488 &_action=compose&_id=1339993062561800597488d
Last couple of lines in access.log
xxx.xxx.xxx.xxx - - [09/Oct/2015:10:58:58 -0700] "POST /roundcube/?_task=mail&_unlock=loading1444413531122&_lang=en_US&_framed=1 HTTP/1.1" 500 536 "http://www.syix.info/roundcube/?_task=mail http://www.syix.info/roundcube/?_task=mail&_action=compose&_id=133999306256 1800597488 &_action=compose&_id=1339993062561800597488d" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0"
xxx.xxx.xxx.xxx - - [09/Oct/2015:11:03:40 -0700] "POST /roundcube/?_task=mail&_unlock=loading1444413813616&_lang=en_US&_framed=1 HTTP/1.1" 500 536 "http://www.syix.info/roundcube/?_task=mail http://www.syix.info/roundcube/?_task=mail&_action=compose&_id=133999306256 1800597488 &_action=compose&_id=1339993062561800597488d" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0"
Tested his account with another imap client, it works normally. I can't see anything strange in his settings, and its only roundcube that seems to have this issue. Changed his password with no effect.
Any thoughts?
Dave Overton, Owner
SYIX.COM
dave@syix.com
530-755-1751
FAX 530-751-8871