On 11/03/2013 15:27, Daniel wrote:
I would say that for one, the
"About" box found above the big roundcube
logo at the top left corner
on any vanilla install of roundcube easily
fools any non-tech-savvy
person into thinking that roundcube is a mail
service.
This
"About" box contains a big welcoming greeting from the roundcube
dev
team and how great this software is. It's like saying this service
is
the best and invite anyone but admins and devs to look for support
from the roundcube dev team.
Most users do not have a clue what
open source means or the difference
between software/services or how
the mail system works. I'm not even
sure all the admins who install
roundcube always know what they are
doing. For most people the
"Internet" is still just that old IE or globe
icon found on their
desktop...
+1
A better approach would be to stop these users
in their tracks by
including something like the instructive warning
box found on
http://roundcube.net/support [3].
It's should also
be possible to easily include and configure a custom
support message
and email in the "About" box. By default this email
could point to
something like support@<user_login_domain>.
Maybe this custom
support address and message should be a mandatory
configuration
option before roundcube even starts. Or at least make it
pretty
obvious for anyone looking at that About box that there is no
support
option configured yet.
/Daniel
On 2013-03-11 13:35, Thomas
Bruederli wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin
niladam@gmail.com wrote:
Maybe it should be specified better
on the website ?
We already have a box on our support page:
http://roundcube.net/support [3]But we're open for suggestions how to make this more clear for non-tech-savvy people. ~Thomas
On Mon,
Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does? if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
-- Cu drag,
madalin http://madalin.eu [2] _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
_______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
Roundcube Users
mailing list
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Links:
[1] http://lists.roundcube.net/mailman/listinfo/users [2] http://madalin.eu [3] http://roundcube.net/support