On Sat, 23 Feb 2013 04:33:17 +0000 (GMT), Giuseppe Liberati gili_bauco@yahoo.it wrote:
Good evening
over the past week all of a sudden no new message arrived at my account gliberati@ad-valoramos.com
It was possible to receive message but none was received.
Apparently my email box is full but can`t access it to clean it up.
The mentioned account is my business one and this lack of service is creating me lots of problems.
Thank you for a prompt answer
You don't give enough information to diagnose the problem.
You cannot access it for what reason?
If you cannot access the email box, how do you know that nothing is arriving into it? How are you monitoring it for the arrival of e-mails if you cannot access it?
How do you know it is full: did you send a test message to the account and get a bounce?
Incoming mail delivery issues are not Roundcube related. Roundcube only accesses the message store via the IMAP4 server.
Can you connect some client other than Roundcube to the mail server?
Are you the administrator of the mail server for ad-valoramos.com? Can you log in as root and poke around?
If you're not the administrator of that mail domain, and you cannot access your mailbox, I don't think anyone can help you other than the administrator.