Am 02.05.2012 01:21, schrieb Arne Berglund:
On 05/01/2012 15:55, Michael Heydekamp wrote:
And if all of your users should be using RC only and all day (which would surprise me), how can you be sure that they do not experience any session timeouts at all? Because your log files are telling you that, or just because they don't report anything? If the latter - well ... users, you know? ;)
Trust me, my users are whiners. If there were timeouts, I'd know. But I've checked the logs to verify, no session timeouts.
Of course, I trust you.
At least, there have been several reports of session timeouts from several other users/administrators besides me here. So there seems to be an issue.
I'm not trying to imply there's no problem, but simply stating that these issues are far from universal, which would lead me to think about your environment.
Well, as you now know our environment - anything wrong with it?
Given what you're saying (sorry for having shortened the quote a bit), it brings me back to the assumption that it may be a browser-related issue (which I indicated in the subject of some of my previous messages). Have you got a clue which browser your users are using? You're talking about an "organization", so I assume that all of your users are being forced to use a specific browser? If so, which?
I'm testing mine against both Win7/32 & Mac OS10.7, using primarily Safari & Firefox (on both platforms).
So not IE... That's the main difference I'm seeing.
Regards,
Michael Heydekamp Co-Admin freexp.de Düsseldorf/Germany