How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Maybe it should be specified better on the website ?
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.netwrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
what needs to be specified on the website?
maybe you shoud learn e-mail basics? maybe you should ALWAYS go first to your mail-admin?
Am 11.03.2013 00:42, schrieb madalin:
Maybe it should be specified better on the website ?
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald <h.reindl@thelounge.net mailto:h.reindl@thelounge.net> wrote:
> How to get old emails back on this account as missing why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does? if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
On Mon, Mar 11, 2013 at 12:42 AM, madalin niladam@gmail.com wrote:
Maybe it should be specified better on the website ?
We already have a box on our support page: http://roundcube.net/support But we're open for suggestions how to make this more clear for non-tech-savvy people.
~Thomas
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
-- Cu drag, madalin http://madalin.eu
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
bana.gora@muslimwomenscouncil.org.uk skrev den 2013-03-11 00:15:
you use none from name, so roundcube use here your email
List-Help: mailto:users-request@lists.roundcube.net?subject=help to your question try this link with mailto
Reindl Harald skrev den 2013-03-11 00:23:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
+1
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
hopefully this server admin can subscribe aswell to get maillist backups for the costommers :)
Im an admin myself. But i work mainly with nontechies. Maybe on the about page of roundcube a notification that roundcube only interacts with emails and not actually HAVE them could help better ?
My first email was just a thought about the previous question regarding people not getting it.
So, people usually think that webmail = email. Thats confusing to them.
Maybe something stating that WEBMAIL is only q interface and not the actual EMAIL will help them. Also, a configuration of admin email might help and providing it in the about page could help people that are confused. Also, i think this should be mandatory.
Wasting developers' time is not nice..;)
Just my 2 cents.
On 11.03.2013, at 14:35, Thomas Bruederlinothomas@roundcube.net wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin niladam@gmail.com wrote:
Maybe it should be specified better on the website ?
We already have a box on our support page: http://roundcube.net/support But we're open for suggestions how to make this more clear for non-tech-savvy people.
~Thomas
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
-- Cu drag, madalin http://madalin.eu
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
I would say that for one, the "About" box found above the big roundcube logo at the top left corner on any vanilla install of roundcube easily fools any non-tech-savvy person into thinking that roundcube is a mail service.
This "About" box contains a big welcoming greeting from the roundcube dev team and how great this software is. It's like saying this service is the best and invite anyone but admins and devs to look for support from the roundcube dev team.
Most users do not have a clue what open source means or the difference between software/services or how the mail system works. I'm not even sure all the admins who install roundcube always know what they are doing. For most people the "Internet" is still just that old IE or globe icon found on their desktop...
A better approach would be to stop these users in their tracks by including something like the instructive warning box found on http://roundcube.net/support.
It's should also be possible to easily include and configure a custom support message and email in the "About" box. By default this email could point to something like support@<user_login_domain>.
Maybe this custom support address and message should be a mandatory configuration option before roundcube even starts. Or at least make it pretty obvious for anyone looking at that About box that there is no support option configured yet.
/Daniel
On 2013-03-11 13:35, Thomas Bruederli wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin niladam@gmail.com wrote:
Maybe it should be specified better on the website ?
We already have a box on our support page: http://roundcube.net/support But we're open for suggestions how to make this more clear for non-tech-savvy people.
~Thomas
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
-- Cu drag, madalin http://madalin.eu
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
On 11/03/2013 15:27, Daniel wrote:
I would say that for one, the
"About" box found above the big roundcube
logo at the top left corner
on any vanilla install of roundcube easily
fools any non-tech-savvy
person into thinking that roundcube is a mail
service.
This
"About" box contains a big welcoming greeting from the roundcube
dev
team and how great this software is. It's like saying this service
is
the best and invite anyone but admins and devs to look for support
from the roundcube dev team.
Most users do not have a clue what
open source means or the difference
between software/services or how
the mail system works. I'm not even
sure all the admins who install
roundcube always know what they are
doing. For most people the
"Internet" is still just that old IE or globe
icon found on their
desktop...
+1
A better approach would be to stop these users
in their tracks by
including something like the instructive warning
box found on
http://roundcube.net/support [3].
It's should also
be possible to easily include and configure a custom
support message
and email in the "About" box. By default this email
could point to
something like support@<user_login_domain>.
Maybe this custom
support address and message should be a mandatory
configuration
option before roundcube even starts. Or at least make it
pretty
obvious for anyone looking at that About box that there is no
support
option configured yet.
/Daniel
On 2013-03-11 13:35, Thomas
Bruederli wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin
niladam@gmail.com wrote:
Maybe it should be specified better
on the website ?
We already have a box on our support page:
http://roundcube.net/support [3]But we're open for suggestions how to make this more clear for non-tech-savvy people. ~Thomas
On Mon,
Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does? if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
-- Cu drag,
madalin http://madalin.eu [2] _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
_______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users [1]
Roundcube Users
mailing list
users@lists.roundcube.net
http://lists.roundcube.net/mailman/listinfo/users [1]
Links:
[1] http://lists.roundcube.net/mailman/listinfo/users [2] http://madalin.eu [3] http://roundcube.net/support
On Mon, Mar 11, 2013 at 4:27 PM, Daniel roundcube@rajidae.se wrote:
I would say that for one, the "About" box found above the big roundcube logo at the top left corner on any vanilla install of roundcube easily fools any non-tech-savvy person into thinking that roundcube is a mail service.
This "About" box contains a big welcoming greeting from the roundcube dev team and how great this software is. It's like saying this service is the best and invite anyone but admins and devs to look for support from the roundcube dev team.
Most users do not have a clue what open source means or the difference between software/services or how the mail system works. I'm not even sure all the admins who install roundcube always know what they are doing. For most people the "Internet" is still just that old IE or globe icon found on their desktop...
A better approach would be to stop these users in their tracks by including something like the instructive warning box found on http://roundcube.net/support.
Thanks for the input, that is indeed true.
It's should also be possible to easily include and configure a custom support message and email in the "About" box. By default this email could point to something like support@<user_login_domain>.
Since version 0.8 we encourage sysadmins to enter an url or email address to the 'support_url' in Roundcube config. This will add a "Get Help" link on both the login page as well as to the main screen, right next to the About link. Showing a default email like you suggested doesn't help the users if it doesn't exist/work.
Maybe this custom support address and message should be a mandatory configuration option before roundcube even starts. Or at least make it pretty obvious for anyone looking at that About box that there is no support option configured yet.
The suppor_url entry is even enforced when using the installer but not for existing configurations when upgrading from an older version. Maybe we definitely have to be harder on this and break the service if that property isn't set. We actually didn't want to take that step but the increasing number of support requests hitting us every day maybe forces us to do so.
Also we'd like the sysadmins to exchange the logo with their own brand. Both can easily be done via config but obviously most people don't seem to care about this and just ignore the fact that users need proper instructions and means to get help.
~Thomas
On 2013-03-11 13:35, Thomas Bruederli wrote:
On Mon, Mar 11, 2013 at 12:42 AM, madalin niladam@gmail.com wrote:
Maybe it should be specified better on the website ?
We already have a box on our support page: http://roundcube.net/support But we're open for suggestions how to make this more clear for non-tech-savvy people.
~Thomas
On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald h.reindl@thelounge.net wrote:
How to get old emails back on this account as missing
why do people not realize that roundcue is a ordinaly WEBMAIL which does not mroe and not less than act as IMAP-client like any other mailprigram does?
if you are missing mails for whatever reasons contact your serveradmin and hope he has a backup and enough time to try restore for you
Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
On Sun, 10 Mar 2013 23:15:57 +0000, bana.gora@muslimwomenscouncil.org.uk wrote:
Roundcube does not store e-mails. It only provides a window to the mailbox on a mail server.
If your e-mails are lost, there isn't anything Roundcube can do to bring them back.
Perhaps your view of the mailbox only makes it appear that the e-mails have been lost.
- Maybe you moved them into some folder. Deleting e-mails moves them to
a Trash folder.
- Maybe you have a filter in effect, such as looking only at
unread mails, so all mails which have been read are not shown. Roundcube has such a feature. If you use it by accident without understanding it, you might think that all your e-mails are gone.
If you really deleted some e-mails that you would like to restore, the only way is to ask the administrator of the mail server to restore the files from backup. This is not an easy operation. Naively restoring your entire mailbox database to a prior state will delete your new mails. Therefore, if the admin is willing to take the time to do this for you, you should buy them lunch.
-
bana.gora＠muslimwomenscouncil.org.uk -
Benny Pedersen -
Daniel -
Kaz Kylheku -
madalin -
Reindl Harald -
Tache Madalin
-
Ted Thompson -
Thomas Bruederli