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Hello list
we currently use RC 0.9.5 on a Debian-Wheezy with Apache/2.2.22 and PHP 5.4.34-0+deb7u1. We have the problem that from time to time attachments get lost when sending an email. Roundcube shows that all the attachments have been added to a mail, but when receiving the mail some attachments are missing. We checked the mails after they left RC and saw that RC submits these mails with missing attachments to the smtp server. The problem is that it is very hard to reproduce the problem as it does not occur with every mail containing multiple attachments. Out of 20 of our tests maybe one shows the problem.
After some research I found the following bug report: http://trac.roundcube.net/ticket/1488422 For me it sounds like the problem we have but according to the information there it should be resolved in the version of RC we use.
Is there anymore information I should provide? Is there maybe a "attachment" debugging mode in RC which could reveal the source of the problem?
Thanks a lot for any help and idea Best regards
tobi
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Some more information: we could see cases where even ONE attachment was not attached to the mail sent. So it does not seem to be race-condition related
One other thing we saw: on a test system with very low amount of mails sent we where unable to reproduce the issue. But on the production server we were able to reproduce and also have clients who complain that not all or no attachment arrived at destination.
One question for my understanding: will the attachment(s) be deleted from temp/ folder after the mail is sucessfully sent? If yes what does it mean if we still have a bunch of files in this folder?
Thanks
tobi Am 06.01.2015 um 09:22 schrieb Tobi:
Hello list
we currently use RC 0.9.5 on a Debian-Wheezy with Apache/2.2.22 and PHP 5.4.34-0+deb7u1. We have the problem that from time to time attachments get lost when sending an email. Roundcube shows that all the attachments have been added to a mail, but when receiving the mail some attachments are missing. We checked the mails after they left RC and saw that RC submits these mails with missing attachments to the smtp server. The problem is that it is very hard to reproduce the problem as it does not occur with every mail containing multiple attachments. Out of 20 of our tests maybe one shows the problem.
After some research I found the following bug report: http://trac.roundcube.net/ticket/1488422 For me it sounds like the problem we have but according to the information there it should be resolved in the version of RC we use.
Is there anymore information I should provide? Is there maybe a "attachment" debugging mode in RC which could reveal the source of the problem?
Thanks a lot for any help and idea Best regards
tobi _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
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Just to update :-)
We (almost sure) found the problem. Has nothing to do with RC. We run two instances of RC behind a loadbalancer. We "forgot" do add connection persistence for http. So sometimes the uploaded files ended on webmail1 but the sending request arrived on webmail2. As webmail2 had no access to the uploaded files on webmail1 the attachments were missing.
Cheers
tobi
Am 12.01.2015 um 10:43 schrieb Tobi:
Some more information: we could see cases where even ONE attachment was not attached to the mail sent. So it does not seem to be race-condition related
One other thing we saw: on a test system with very low amount of mails sent we where unable to reproduce the issue. But on the production server we were able to reproduce and also have clients who complain that not all or no attachment arrived at destination.
One question for my understanding: will the attachment(s) be deleted from temp/ folder after the mail is sucessfully sent? If yes what does it mean if we still have a bunch of files in this folder?
Thanks
tobi Am 06.01.2015 um 09:22 schrieb Tobi:
Hello list
we currently use RC 0.9.5 on a Debian-Wheezy with Apache/2.2.22 and PHP 5.4.34-0+deb7u1. We have the problem that from time to time attachments get lost when sending an email. Roundcube shows that all the attachments have been added to a mail, but when receiving the mail some attachments are missing. We checked the mails after they left RC and saw that RC submits these mails with missing attachments to the smtp server. The problem is that it is very hard to reproduce the problem as it does not occur with every mail containing multiple attachments. Out of 20 of our tests maybe one shows the problem.
After some research I found the following bug report: http://trac.roundcube.net/ticket/1488422 For me it sounds like the problem we have but according to the information there it should be resolved in the version of RC we use.
Is there anymore information I should provide? Is there maybe a "attachment" debugging mode in RC which could reveal the source of the problem?
Thanks a lot for any help and idea Best regards
tobi _______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
_______________________________________________ Roundcube Users mailing list users@lists.roundcube.net http://lists.roundcube.net/mailman/listinfo/users
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Tobi