Some members wish to empty trash manually, by delete and not "empty", this way preventing select messages from being expunged.
case 1: Success- highlight all messages, deletes, working same as the empty folder option.
case 2: Failure- highlight all messages, control un-select a few messages to keep, results in no deletions at all.
I have verified this members report on use of a separate (test) account.
On 04/22/2013 02:50 AM, Noel Butler wrote:
case 2: Failure- highlight all messages, control un-select a few messages to keep, results in no deletions at all.
I'm unable to reproduce. Do you delete clicking on Delete button/icon or pressing Delete key? What do you have in Preferences > Server settings > Main options? Did you try with disabled all plugins? Did you try with different browsers? Did you try with different skins? What skin? What browser? Did you try to check what request (if any) is sent to the server? If request is sent could you provide it's content and imap_debug log from this moment?
On Mon, 2013-04-22 at 11:03 +0200, A.L.E.C wrote:
On 04/22/2013 02:50 AM, Noel Butler wrote:
case 2: Failure- highlight all messages, control un-select a few messages to keep, results in no deletions at all.
I'm unable to reproduce. Do you delete clicking on Delete button/icon or pressing Delete key?
Both
What do you have in Preferences > Server settings > Main options?
Did you try with disabled all plugins?
yes
Did you try with different browsers?
firefox 20 and chrome
Did you try with different skins? What skin? What
We use classic because larry has always had issues here (never shows other mail folders, chops off bits here and there - but I put it down to our desktop OS's - ubuntu and suse) which means it likely might occur for users as well, so we default to classic.
browser? Did you try to check what request (if any) is sent to the server? If request is sent could you provide it's content and imap_debug log from this moment?
Ok, from this we have established that it is due to these conditions page limit 50 deleted messages more than 50, I use LKML for my test, giving me 700 messages plus. click the all messages icon, selects all 700 (when I checked before it had 12K messages to delete)
unselect any single message or more on that first page <--- when this occurs it changes the behaviour to " only delete on this page"
I didnt notice this in my previous test given the first pages were all from the same poster, when imap_debug showed deletions I then took more notice of the tl message count and as tested again the count infact reduced, re-tested a few times more and concluded this is what it is doing, rather than deleting all messages less the unselected ones, once you unselect a message, it will then only delete the remaining highlighted messages on that single page.
Cheers
On 04/23/2013 04:56 AM, Noel Butler wrote:
We use classic because larry has always had issues here (never shows other mail folders, chops off bits here and there - but I put it down to our desktop OS's - ubuntu and suse) which means it likely might occur for users as well, so we default to classic.
I use Firefox on Ubuntu and don't see any Larry issues.
Ok, from this we have established that it is due to these conditions page limit 50 deleted messages more than 50, I use LKML for my test, giving me 700 messages plus. click the all messages icon, selects all 700 (when I checked before it had 12K messages to delete)
unselect any single message or more on that first page <--- when this occurs it changes the behaviour to " only delete on this page"
Ok. Now I can confirm this behaviour. However, now it doesn't sound so critical. Fixing this will be hard. You can open a ticket for this issue, but don't expect a quick fix.
On Tue, 2013-04-23 at 08:06 +0200, A.L.E.C wrote:
On 04/23/2013 04:56 AM, Noel Butler wrote:
We use classic because larry has always had issues here (never shows other mail folders, chops off bits here and there - but I put it down to our desktop OS's - ubuntu and suse) which means it likely might occur for users as well, so we default to classic.
I use Firefox on Ubuntu and don't see any Larry issues.
Hrmm, OK, this might be due to screen res then, they are all laptops 1024x768
Ok, from this we have established that it is due to these conditions page limit 50 deleted messages more than 50, I use LKML for my test, giving me 700 messages plus. click the all messages icon, selects all 700 (when I checked before it had 12K messages to delete)
unselect any single message or more on that first page <--- when this occurs it changes the behaviour to " only delete on this page"
Ok. Now I can confirm this behaviour. However, now it doesn't sound so critical. Fixing this will be hard. You can open a ticket for this issue, but don't expect a quick fix.
No problems, added, btw, it seems its not just trash folder related, verified from also LKLM folder.
Thanks for confirming. Cheers
-
A.L.E.C -
Noel Butler