One of our users ran into a bug where she had 200+ message in her trash and was unable to delete them. Trick for that was to go into a message, delete it, then you could select/all delete in the Trash folder. You have to repeat this process until you empty the bin.

I got this down to the last 16 messages and they would not delete whatsoever.

So, I deleted her account and added her back in. (We use a Cpanel backend, btw.)

Now, she cannot delete messages at all. She does not have a trash folder under Inbox and Sent items. When we try to delete a message either from the inbox or inside a message, it flashes an error 'Cannot move the message.'

What can I do to completely reset this user's cache and such and make RC treat it like a brand new email address?

Using the 1203 CVS version.