Hi
We've been testing Roundcube for several weeks now and are planning to make it available to over 200,000 new users next week (followed by another 900,000 in 3-4 months). Overall, the feedback has been very positive, but there is one issue that has been reported several times:
When the preview pane in enabled, there is a delay of several seconds between selecting a message and being able to delete it. The reason, it seems, is that the delete command is ignored while the message is loading.
I suspect this issue affects us more than most, since our email is stored on a large NAS cluster, which we access via NFS. However, I'm sure there must be an easy fix - ie by preventing the deletion requests from being ignored.
Please can someone advise me how I would do this?
Thanks
Marcus
List info: http://lists.roundcube.net/dev/ BT/aba52c80
On Mon, Aug 23, 2010 at 11:45, Marcus Don mdon@names.co.uk wrote:
Hi
We've been testing Roundcube for several weeks now and are planning to make it available to over 200,000 new users next week (followed by another 900,000 in 3-4 months). Overall, the feedback has been very positive, but there is one issue that has been reported several times:
When the preview pane in enabled, there is a delay of several seconds between selecting a message and being able to delete it. The reason, it seems, is that the delete command is ignored while the message is loading.
That's correct, the entire user interface is locked and no user inputs are processed while the message is loaded.
I suspect this issue affects us more than most, since our email is stored on a large NAS cluster, which we access via NFS. However, I'm sure there must be an easy fix - ie by preventing the deletion requests from being ignored.
The real fix for this should be improve the message loading time by improving the responsiveness of your IMAP backend. It's more an issue of your infrastructure rather than a Roundcube/client problem.
Regards, Thomas _______________________________________________ List info: http://lists.roundcube.net/dev/ BT/aba52c80
On 23.08.2010 11:45, Marcus Don wrote:
When the preview pane in enabled, there is a delay of several seconds between selecting a message and being able to delete it. The reason, it seems, is that the delete command is ignored while the message is loading.
If you just want to delete a message without displaying it you can use CTRL+Click to select the message row and then delete.
On 09/21/2010 09:39 AM, A.L.E.C wrote:
On 23.08.2010 11:45, Marcus Don wrote:
When the preview pane in enabled, there is a delay of several seconds between selecting a message and being able to delete it. The reason, it seems, is that the delete command is ignored while the message is loading.
If you just want to delete a message without displaying it you can use CTRL+Click to select the message row and then delete.
which is actually "add to selection" and therefore problematic if you already have another message selected.
thanks, raoul
Hi
When the preview pane in enabled, there is a delay of several seconds between selecting a message and being able to delete it. The reason, it seems, is that the delete command is ignored while the message is loading.
If you just want to delete a message without displaying it you can use CTRL+Click to select the message row and then delete.
which is actually "add to selection" and therefore problematic if you already have another message selected.
Thanks to everyone for their input.
The control-click solution works well, but unfortunately it's difficult to communicate to customers. Perhaps one of these days we'll create a "tip of the day" plugin for useful tricks like this!
The ability to hide the preview pane without having to go to user settings is really helpful, and this is the way I tend to deal with it.
Thomas suggested yesterday that the source of the problem is our Imap backend rather than Roundcube. However, I have done some more testing and found it to be significantly slower than our old webmail - though not quite as slow as I suggested in my original email. In the old application, I can page through around 20 messages in 30 seconds, but in Roundcube I can only read around 13 messages. This is not very scientific, but does suggest there's room for improvement.
I'm planing to do some performance profiling of Roundcube soon, and will share the results with you all.
Thanks
Marcus
List info: http://lists.roundcube.net/dev/ BT/aba52c80
-
A.L.E.C -
Marcus Don -
Raoul Bhatia [IPAX] -
Thomas Bruederli